"Johnny joined at a highly stressful and highly chaotic time of Acciyo's history- right as we were going into a product launch and didn't have all the user insights we were hoping for. Johnny sprung into action, speaking with current and prospective users."
"Johnny is a self-starter and always puts in 100%. His boundless energy, positivity, open-mindedness, and thoughtfulness not only ensured our user testing and interviews were as meaningful as possible, they also lifted team spirit during the pandemic."
User-research played a critical role in crafting a product that’s changing the way readers consume the news. We received a vote of confidence with a $147k raised in crowdfunding on Republic.
Designed web experiences that currently bring together over 5k Peace Corps alumni and enable the community to donate to projects abroad while reliving memories that span 60 years of Peace Corps service worldwide.
To you, dear reader, I must make a confession.
I'm bereft of formal erudition in the field of UX. My classroom was not in the halls of a famed university, nor was my professor a scholar of great renown. Rather, I learned it all in the chaos of my local Starbuks, imbued with the aroma of caramel fraps and macchiatos where micro aggression and table politics reign supreme.
Should I entrust this stranger with my personal belongings while using the restroom? Perhaps I'll gain favor in their eyes and establish a tacit alliance against incoming table aggressors.
Should I pay for another Americano to justify staying an extra hour? I caught a glance from the owner... I don't want to be THAT person.
With the vast gamut of human complexity before me, I couldn't ask for a better place to learn about user-research and design. I learned from the everyday person in NYC establishments like coffeeshops, diners, pizzerias, including the Social Security building where one guy threatened to punch me in the face because I approached him with the interest of doing a guerrilla service-design study on how to decrease the wait time in government buildings. True story.